11-02-2016, 02:33 PM
Yes , Edward is right and I guess we should not give shell access unless asking the purpose and for shared hosting and reseller hosting this should be strictly followed. One of my old hosting company was following a method like, customers will have to open tickets for enabling the same and then we will ask the purpose and will disable back once the purpose is completed . We normally add a followup in Kayako Helpdesk so that we will get a reminder to turn off the same.
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Linux Server Administrator
More than 10 years of experience in Linux server and Hosting Outsourced support
ServerTechnicians.com
Linux Server Administrator
More than 10 years of experience in Linux server and Hosting Outsourced support
ServerTechnicians.com